Science and Engineer Importance to Singapore

Singapore has boosted its water supply through water-recycling and also increased its land area by reclaiming land, all feats accomplished by engineers. And engineering will continue to be important for Singapore's future, as the country works towards becoming a smart nation and overcoming its lack of resources
Prime Minister Lee Hsien Loong
(50th anniversary celebration of the IES)

Thursday, March 2, 2023

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Feedback: HCL BigFix (Previously IBM BigFix) Issue with Computer Restart

As an organization, A*STAR relies heavily on technology to accomplish its goals. One of the essential tools used by the organization is the HCL BigFix (Previously IBM BigFix) software. This software is used to manage and maintain endpoints across the network, ensuring that all devices are up-to-date and secure. However, recently we have noticed a significant issue with the software that is causing a lot of inconvenience and disruptions in our daily work.

Despite the support that we have received from the BigFix team, we have noticed that the software keeps restarting many client computers A*STAR wide. This issue is causing a lot of mental stress and frustration among our employees who are unable to complete their work due to frequent interruptions. We understand the importance of keeping our systems up-to-date, but this issue is causing more harm (mentally) than good.

We would like to request the BigFix team to look into this matter as soon as possible and find a solution. Our employees need to have uninterrupted access to their computers to complete their work efficiently. We appreciate the support that we have received from the BigFix team in the past, and we hope that you will continue to work with us to resolve this issue.

In conclusion, we urge the BigFix team to take this matter seriously and find a solution that works for everyone. The impact of this issue on our work cannot be overstated, and we need your help to resolve it. We thank you in advance for your prompt action and look forward to hearing from you soon.

  • This blog post is a personal opinion and does not represent or speak on behalf of A*STAR, any agency, or government.
  • For full disclaimer, please continue to scroll down this post!

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